Terms of service

 

CAATail Antennas warrants its products will be free from defects in materials and workmanship to the original owner for the lifetime of the product.

If a warranty claim is validated, we will repair, replace, or refund the damaged product at our option.

Our Limited Lifetime Warranty does not cover damage caused by normal wear and tear, lost or stolen items, improper care or cleaning, non-standard usage, negligence or aftermarket modifications.

“Lifetime of the product” is defined by the lifetime of the components, and materials of the warrantied product. Materials and components wear out, deteriorate, and fade over time depending on the product’s exposure to the elements and how the product is used and cared for. Our warranty does not cover products that fail or are damaged due to wear and tear.

We will repair or replace, at our option, any damaged product covered by our Limited Lifetime Warranty, free of charge. If we determine the warrantied item is irreparable, we will replace it with the same, or similar, item at our discretion. If we cannot repair or replace the warrantied item, we will issue you a refund for the original purchase price or the last known price if the purchase price cannot be determined. If a refund is issued more than 60 days from the original order date, you may be required to set up a PayPal account to receive the funds.

When you have an item that needs repair which is believed to fall under the Limited Lifetime Warranty, contact Customer Service and send pictures of the issue. We'll do our best to assess the damage and determine if this is something you can easily do at home, or it's something we need to do in our shop. Although rare, at times a product cannot be repaired because of extreme damage.

Repairs for damages outside of our Limited Lifetime Warranty will be assessed on a case by case basis, and may be declined. Please contact customer service and send pictures of the issue to receive further information.